Refund policy

We try our best to offer you free return within 14 days with no restocking fee. However, we keep the right to apply the following rules :

(a)        You have the right to cancel your order and return the Products ordered within fourteen (14) business days (exclusive of weekends and bank holidays) after you receive them. You must contact us as soon as possible after your receipt of the Products. You can contact us by logging on to our site and going to the section “Contact us”, and obtain a return label. After the return period has expired, all sales are final, and we will not accept returns or issue refunds.

 

(b)       Please thoroughly inspect any item you order from us on receipt as we will only accept products returned to us in their original condition and fit for re-sale unless we have been given notice that an item is faulty.

 

(c)        Fold items neatly in the correct bags before returning. The Products are your responsibility until they reach our warehouse, so make sure items are securely packaged to avoid any damage during transit.

 

(d)       Products must be returned unused in their original packaging.  Please note that:  

 

-Fragrances: must be returned in the original sealed packaging.

-Cosmetics: the item must be returned unused, sealed and in its original packaging.  

 

(e)        Upon receipt, we will inspect the Products. If we are satisfied with this inspection, we will issue a refund of the amount you originally paid to us, less original shipping charges and a ten per cent (10%) restocking charge, based on the price of the Products, within 30 days from the date when we receive the returned merchandise via the same payment mode as the one used for the order.

 

(f)        In offering Product descriptions on the Site, we attempt to be accurate, but we do not warrant that any description is accurate, complete or error free.  If you receive a Product and believe that it materially differs from the Product description, your sole remedy will be to return the Product to us for a refund or replacement in conformance with the procedures provided in this Section.

(g)       Your failure to comply with this returns policy may delay processing of your return and of any refund, or replacement.